Store Policy
Our catering policy ensures quality service with advance bookings, free local delivery within Georgetown TX, and a 30-mile radius, and flexible options for special dietary needs, guaranteeing a great experience for every event. If you need more than one hundred people to order or would like to make a contract, please contact us in writing.
Orders & Reservations
Orders must be placed at least 2 days in advance to ensure availability and quality service. Big orders must be placed at least 4 days in advance to ensure availability and quality service. If you need to urgent order, please contact info@hansakitchen.com before placing your order.
Delivery & Pick-Up
We offer free delivery to Georgetown TX and within a 30-mile radius. For locations beyond this area, please contact us to discuss delivery fees and arrangements.
Pick-up is available at our store during business hours. Please arrive at the scheduled pick-up time to ensure your order is fresh and ready.
Cancellations & Refunds
All cancellations must be made at least 3 working days in advance. If the cancellation is made 2 working days in advance, you will be charged 50% of the invoice total. If the cancellation is made 1 working day in advance, or on the day of the event, the full amount of the invoice will be charged.
Food Safety & Allergies
We take great care in preparing our dishes, but please inform us of any food allergies or dietary restrictions when placing your order.
All food is prepared in a kitchen that handles nuts, dairy, gluten, and other common allergens.
Quality Guarantee
We are committed to providing high-quality, homemade dishes. If you have any concerns with your order, please contact us within 24 hours, and we will do our best to make it right.
Payment Methods
We accept debit cards, credit cards. Payment in full is required before delivery or pick-up.
Pricing and availability
All prices are subject to change. Due to seasonality, certain items may not be available.
Policy changes
Hansakitchen Catering policies are subject to change without notice, but will NOT affect existing bookings that have been confirmed. Always refer to posted Hansakitchen Catering policies before placing an order.
Contact Information
For any questions or special requests, please contact us at 737 444 7537 or info@hansakitchen.com. We are here to help and make your event special!